EE Complaints – 0843 487 1825
When it comes to digital communication EE claim that they rank number one in the UK, basing this opinion on having the widest coverage of any network and being the first company to offer the ‘superfast’ mobile internet ’4G’. So why does the EE complaints number receive so many calls? Quite simply; for most customers they do not provide what they say they do.
Their 4G network is sporadic at best and covers just a few patches of the country, at the moment only the South East, forcing users who are paying extra for this service to revert to the painfully slow 3G.
Making a Complaint
The EE complaints department has what at first appears to be a very stringent code of practise when it comes to EE refunds or EE cancellations but do not be put off. The EE cancellations number and the EE complaints numbers are open between 8am-10pm Monday to Friday and 8am-8pm Saturday to Sunday and are usually able to solve your dispute.
Due to the fact that EE are new to the digital communications industry and keen to keep their new and existing customers, the EE complaints department will often be eager to make reparations and have a number of dispute resolution tactics which help you to get what you want.
Cancellations and Refunds
If you are looking to leave, however, you will need the EE refunds or EE cancellations department depending on the type of contract you have taken out with them and what you are entitled to. If it has not yet been seven days since you took a contract out with them and you simply change your mind, you are entitled to a full refund. Other common issues which result in refunds are manufacture faults which can be something as simple as a dead pixel and entitle you to your money back.
EE is a company full of issues but luckily it is easy to resolve most of these in a short space of time, avoiding hassle with the numbers provided.