EE FAQ

EE FAQEE is one of the most popular digital communication companies in Britain. EE serves 27 million customers across the United Kingdom providing with mobile and broadband services. EE was one of the first companies to offer 4G mobile services in addition to fibre broadband. Here you can find the answers to some of the most common FAQs that customers ask the EE phone number.

How can a top up my EE phone when I am abroad?

You can top up your EE phone number by calling the international EE helpline. You will then be asked to provide your credit card or debit card details. EE will then credit your account for the requested amount.

Does it cost anything to move to a new house with EE broadband?

There are no additional costs when you move to a new home with EE broadband. Set up your EE broadband at a new house you simply need to call EE. You do not need to contact BT in order to set up a phone line. 

Can you keep your old telephone number when moving?

In some cases you will be able to keep your existing telephone number. This will depend on how far your new home is from your current location.

How much notice should I give EE when moving home?

EE recommends that you give at least 20 days notice to ensure that your home phone and broadband is ready when you move to your new address. If you give less than 20 days notice you may have to wait for broadband to be installed at your new property.

What should I do if I have lost my EE mobile phone?

EE recommends that if you have lost or stolen your phone that you call the EE customer service helpline. This is available 24 hours a day. If you are calling from a payphone to report a stolen or lost phone, EE will be able to call you back immediately. EE can also block your mobile phone so that is not usable on the EE network. EE can supply you with the IMEI number which you can provide to the police. This can help the police to locate your phone and lead to a conviction.